Frequently Asked Questions - Everything you need to know about ordering!

How do I order?
The best way to order is to shop in our ONLINE STORE.

Or if you prefer, send us an email and we can talk about the best options for an order that fits your household size, freezer capacity and budget!

How much should I order?
It really depends on the size of your household, freezer space, and budget. Visit our ONLINE STORE for available options. We are pleased to assist in helping you determine the best package or quantity of products that is right for you!

How long will it take for my order to be ready?
Most products listed in the ONLINE STORE are available within a week or so. Items that are pre-order will be noted as such in the online store description of the item.

How do I get my order?
We are a working family farm and do not currently have a retail storefront location. However, we hold pre-scheduled pickup dates/times on a weekly basis. Email us if you'd like to inquire when the next pickup date/time is and/or place an order and we will provide you with the next available scheduled pickup info.

 We have an order pickup location in KITCHENER at Sage Naturopathic Clinic in downtown Kitchener near Queen St. S & Highland Rd.  Orders are delivered to this location every two weeks and can be picked up during Sage's regular business hours. Items must be pre-ordered.

As well, we have an order pickup location in CAMBRIDGE at Top Market Family Farms Store at 960 King St E in the Preston area. Orders are delivered to this location every two weeks and can be picked up during the store's regular business hours.  Orders must be pre-ordered.

You may also order some of our meats through Bailey's Local Foods online market and pickup your order in Waterloo at their pre-scheduled pickup dates. This is a great option if you are looking for individual cuts of meat instead of bulk meat packages.

Other delivery & shipping options to across Ontario are available - details here.

What payment methods do you accept?
Cash, cheque or online EMT (electronic money transfer) are preferred methods of payment. Credit card can be accepted - there will be a 3% convenience fee added onto any orders $1000+. Payment required in full once product is received by you.

Where is the farm located?
The farm is located on Carmel-Koch Road near Baden, Ontario. Contact us for exact address and directions.

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"A big shout out to Vibrant Farms Organic Beef... best chicken EVER! And the beef is great too!" 
~Sue M., Niagara Ontario

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